Refund & Cancellation Policy

At SplitSpark Ltd (“we,” “our,” “us”), we value transparency and fairness in how we engage with clients. This Refund & Cancellation Policy outlines how cancellations, refunds, and credits are handled for our services.

Thank you for choosing our ongoing services! We are committed to providing you with an exceptional experience and the highest quality support tailored to your needs. To ensure that you are fully informed about our policies, we encourage you to read through our fulfilment policy, which outlines our refund and cancellation policies in detail.

At this time, we do not offer refunds for any ongoing services rendered. This policy is established due to the continuous and personalized nature of our services, which are specifically designed to meet the unique requirements of each client over time. Once you engage with our services, we begin immediate preparations, including allocating resources and scheduling personnel to ensure that we consistently deliver the best possible outcome for you.

The commitment of time, effort, and human labor involved in our ongoing services means that reversing or refunding a service is not feasible without incurring significant costs and operational challenges. We believe that our clients deserve a dedicated and focused approach, and as such, we invest considerable resources into each engagement from the moment it begins.

We understand that circumstances may change, and while we cannot offer refunds, we are committed to working with you to ensure that you are satisfied with the services provided. If you have any concerns or feedback regarding your experience, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you.

Our cancellation policy aligns closely with our refund policy. Once you have engaged in our ongoing services, we do not allow cancellations. This decision is based on the intricate planning and human labour that go into delivering our services consistently. Each engagement requires us to mobilize resources, schedule our team, and often reserve specific time slots to ensure that we provide you with reliable and timely support.

When you confirm your engagement with us, we make a commitment not only to you but also to our team members who are prepared to deliver the service on an ongoing basis. This means that halting or cancelling our services at the last minute can lead to significant disruptions and financial implications for our operation. We appreciate your understanding that our policies are in place to maintain the quality and reliability of our services.

We encourage all clients to thoughtfully consider their needs and confirm their engagement when they feel ready. We are here to support you every step of the way, and our customer service team is always available to answer any questions or provide clarification about our ongoing services. Your satisfaction is our priority, and we want to ensure you have all the information you need to make the best decision for your needs.

Thank you for your understanding and support. We look forward to serving you and providing an outstanding experience throughout your engagement with us!